How it works
Book Tonight. Spotless By Tomorrow.
Four steps, one flat price, and no waiting a week for someone to come and quote you. Here is exactly what happens from the moment you book to the moment your card is charged.
The process
From Booking to Spotless in Four Steps
01
Pick Your Price
Choose your frequency, your layout and any extras. The number on screen is the number you pay, with HST and supplies already inside it. Takes about 30 seconds.
02
Meet Your Cleaner
Book before 5:00 PM and we place you on tomorrow’s schedule. You get your assigned cleaner’s profile by 7:00 PM the same evening, so you know who is coming.
03
We Clean
Your team arrives in your morning or afternoon window with everything they need, and works to the full checklist. No clock watching, no upselling at the door.
04
You Approve, Then We Charge
Your card is only charged one hour after the clean is finished. Not happy? Tell us within 24 hours and we come back and redo it free.
The next-day timeline
What Happens, and When
By 5:00 PM
Submit your booking today and you go onto tomorrow’s schedule. After 5:00 PM we book you for the day after.
By 7:00 PM
Your assigned cleaner’s profile arrives, along with your confirmed time window and final flat rate.
Tomorrow
Morning window is 8:00 AM to 12:00 PM. Afternoon is 1:00 PM to 5:00 PM. You pick which at booking.
How payment works
Nothing Is Charged Until the Job Is Done
To hold your next-day slot we place a temporary authorisation on your card. That is a hold, not a charge, and it disappears on its own if the booking does not go ahead.
Your card is only charged one hour after the clean is fully completed. That hour is deliberate: it gives you time to walk the place and tell us if anything is wrong before any money moves.
- The amount never changes from the one you booked
- No deposit and no cancellation fee outside 24 hours
- HST already inside the total, never added after
Before we arrive
Two Minutes of Prep, That Is All
You do not need to tidy first. That is our job. These are the only things that actually help.
Tell us how to get in
Buzzer code, concierge, lockbox or a key under the mat. Put it in the entry instructions box and your team will not need to call you.
Mention your pets
We never charge extra for pet hair, but we do like to know who is home. Nervous animals are better shut in one room while we work.
Flag your priorities
If one room matters more than the rest, say so at booking. Housekeeping blocks in particular are worked straight down your list.
If plans change
Rescheduling, Cancelling and Lockouts
Life happens. Here is where we are relaxed and where we are not, stated plainly rather than buried in terms.
More than 24 hours notice
Cancel or reschedule free of charge, as many times as you need. Recurring plans can be paused the same way.
Inside 24 hours
A $50 flat fee applies. It goes directly to the cleaner who held that slot for you and turned other work down.
If we cannot get in
Our crew waits 20 minutes and tries to reach you. If entry is still not possible, a $75 lockout fee covers their travel and time.
And if the clean itself is not right
You have 24 hours to tell us. We send a team back and reclean the area completely free of charge. No arguments, no hassle, no invoice.