Questions, Answered Without the Small Print

Yes, absolutely. The price you see on our booking grid is the exact number charged to your card. There are no surprise additions, processing fees or hidden taxes added at checkout. We absorb the tax directly into our flat rates.

Never. We sell a flawless completed result, not a ticking clock. If a kitchen takes our team an extra 45 minutes to meet our spotless standards, your price remains exactly what you locked in when you booked.

As long as you submit your booking before our 5:00 PM cut-off today, our routing engine syncs with our regional cleaning teams to place you on tomorrow’s schedule. You will receive your assigned cleaner’s profile by 7:00 PM tonight, along with your confirmed time window.

No. Our professional staff arrive fully equipped with premium industrial-grade HEPA vacuums, colour-coded microfibre systems and eco-friendly cleaning supplies, at no extra charge. The only exception is Pure Housekeeping, where laundry and ironing use your own machines and detergent.

Your safety is our highest priority. Every single member of our staff is a fully vetted employee, never an unverified gig worker. All are background-checked, covered under our multi-million-dollar Commercial General Liability policy, and fully protected by WSIB Ontario.

Not at all, and most of our clients are not. Leave your entry details in the booking form, whether that is a buzzer code, a concierge, a lockbox or a key, and your team will let themselves in and lock up behind them. If you would rather be there, that is completely fine too.

On recurring plans we keep you with the same team wherever scheduling allows, because a cleaner who already knows your home does a better job in less time. If your regular cleaner is unwell or on holiday, a back-up from your regional team covers the visit rather than us cancelling on you.

We clean homes, condos, short-term rentals and offices across the Greater Toronto Area, and we are scaling out from there. If you are not sure we reach you yet, call 647-524-9786 and we will tell you straight away.

To secure your next-day cleaning slot, a temporary authorisation hold for the full amount of your clean is placed on your credit card at checkout. That is a hold, not a charge. Your card is only officially charged one hour after our team successfully completes the service, which gives you time to look the place over first.

We understand that plans change. You may cancel or reschedule your cleaning free of charge up to twenty-four (24) hours before your scheduled time window. Recurring plans can be paused the same way, as often as you need.

Yes, and these are the only two fees that are not already inside your flat rate.

Laundry, ironing and dish service are capped so the price can stay flat. These are the limits, and the things we will not take responsibility for.

Tell us within 24 hours and we dispatch a team back to your property to reclean the area completely free of charge. No arguments and no hassle. For Airbnb hosts, if we fail to complete your scheduled turnover before your 3:00 PM guest check-in window, the entire turnover is free.